Feel at home with your loan

We had a great experience with our refinance.  Lianne Seale did a phenomenal job of working with us, communicating and answering all our questions.  Very grateful for the experience.

Andrew has gone out of his way to make this an easy, quick and cost saving event.  I was communicating with him on a weekend and even late at night when getting the paperwork signed and you would never know it was not during business hours.  Everything worked so flawlessly even the coordination of getting the house appraised and the documents signed were literally just me showing up, I didn’t have to do anything complicated.  The electronic signature of the start of the process made it very simple for me to start the process as well.

Thank you all at River City Mortgage for assisting me with the purchase of my new home.  I couldn’t have done it without all of you!

I am ever so grateful for Maria Papallo, she is extremely great at what she does and truly had my best interest in mind.  This is the second time I have had the good fortune to work with her, she refinanced my former residence very painlessly, saving me money.  It is because of Maria’s vast knowledge and people skills that I decided to return to River City to procure my mortgage. This whole process was very easy and stress free. I didn’t have to jump through hoops and send thousands of documents back and forth.

As a Realtor managing my own business for the past 12 years, I am very careful in the selection of other professionals I choose to partner with. I want my clients to work with an expert at their business, someone who returns phone calls and texts regardless of whether it’s “after-hours or weekends.

These attributes and many more are all demonstrated by Diane Cueva of River City Mortgage. She is a lender that knows her business so well that she anticipates what the underwriter will need, then gathers and positions the file accordingly. Diane also has an extremely responsive and supportive team! This includes the owner and President of the business, Nick Hunter, who is attentive and accessible to her anytime that it’s needed. He personally helps with every individual purchase that requires it, which makes the process so smooth and easy.

My clients have consistently benefitted from their relationship with Diane and continue to go back to her for refinancing and additional home purchases! Diane is my go-to for our personal lending needs! She ROCKS!

My experience with Diana Cueva with River City Mortgage was incredible. I was the real estate agent in the transaction representating the buyer that Diane supported with their loan. This buyer switched to Diane three weeks prior to closing. She was thorough, supportive, diligent, and communicated with all parties several times to ensure everything went smooth. At the closing table, the closing processor looked at me and asked if I had worked with Diane before because she was so impressed with how her correspondence had been as well. I have even personally chosen to refinance with Diane because of my experience. I would recommend her to all of my clients.

I wanted take a minute to tell the RC team, that I had a very positive experience with our refinance process.
It was the first time I have ever went thru the whole loan process without meeting with someone face to face before signing the closing documents, it wasn’t even an individual involved at all in the process!

Best mortgage company ever! Helped us many times! Easy, efficient, knowledgeable and deliver fast! We were able to close in our home..no going to them, they come to you!

Simply put, Diana was amazing! From our very first phone conversation all the way through to the end, refinancing my home was a breeze. I was originally financed through Wells Fargo since 2008, so I called them to see if they could give the same rate that River City Mortgage is giving me and they straight up said “No”. So, after a 12 years relationship I said bye to them. If you’re leary of doing business over the internet like I was, please don’t be when it comes to doing business with River City Mortgage. They’re simply amazing! Diana broke everything down and showed me how I was saving money and she was 100% correct. Thank you Diana and thank you River City Mortgage!! What a great way to start 2021!!

Using River City Mortgage was a wonderful experience. Ralph was referred to me by my brother, as he has helped him in the past as well. He was very professional, and quick to respond. I was able to lower my mortgage by doing a refinance after discussing all of my options. Closed quickly, and easily.

I’ve worked with several mortgage companies (some so onerous in their underwriting that I withdrew my application).  River City Mortgage was a huge breath of fresh air. My loan officer, Ralph Pacheco, clearly understood what I wanted and what I didn’t want. He guided me skillfully through the process and asked only for those items sufficient for loan payoff acceptance.  Process was clear and prompt, with successful closing in less than 30 days.

I wanted to call out Josh Pollitt as an exceptional individual! We were in the process with another company when I got the call. I agreed to hear them out… I’m glad we did because Josh is the man! He was knowledgeable and had amazing follow up. He was always available to take my calls or questions. His customer service was absolutely 5 star. He even called 5 days before closing to make us aware that rates had dropped knowing that he would need to do more paperwork. You don’t really see that level of commitment to your customer anymore. You can tell that he always puts his customers first and in doing so with me, he created a customer for life. I’ve referred him to several others and he always takes care of business. Thanks Josh.

Brilliant service from start to finish. Dan personally took our refinance and gave us the best rate on the market. Dan took the time to explain and answer all of our questions. Thank you for your help throughout the process!

Heather is incredibly hard-working, flexible and responsive! We were in a time-crunch to close on our property (much shorter than the typical 30-60 days) and she worked tirelessly to close on time! She was very responsive and helpful, stayed in touch throughout the entire process and was always willing to provide feedback and advice.

I had the pleasure of working with Pamela Davis of Carrington Mortgage when I refinanced my home a few months ago. Not only is Pamela very knowledgeable regarding mortgages, she will hold your hand and make sure she does everything possible to get your loan approved and processed. Her follow up is flawless and her attention to your every need is impeccable. I will call Pamela first with any of my future mortgage needs.